What is a Serve delivery robot?
- A small electric robot, about the size of a shopping trolley, that carries your order along the footpath from the restaurant to your door.
- It drives itself using cameras and sensors, and a trained Serve supervisor monitors it remotely and can step in at any moment.
- It shares the footpath with you, traveling at a walking pace and giving way to people, prams, and pets.
How it works
You can opt in to robot delivery when ordering on the DoorDash app.
Open the DoorDash app
Whilst ordering takeaway, toggle on robot delivery.
The Serve robot picks up your order
The restaurant employee places the order in the secure compartment and closes the lid.
Meet it at the kerb or door
You get a notification when the robot arrives. Unlock the lid with a code from the DoorDash app. Enjoy your food!
Available in select neighbourhoods
- Health and Knowledge Precinct
This delivery option may not be available everywhere. Serve and DoorDash partner with select restaurants and neighbourhoods.
Safe by design
Safety is designed into every Serve robot from the start. At about 100 kilograms and walking pace, a robot carries a small fraction of a car’s kinetic energy, which makes it a safer way to move food a few blocks. Learn more about Serve's commitment to safety and privacy at serverobotics.com/safety.
Helping local restaurants and the community
Serve operates autonomous delivery robots in eight major cities in the United States, making food delivery convenient, reliable and sustainable while supporting local businesses and residents.
- Restaurants and merchants use Serve to help meet the demand for takeaway, helping them fulfill more orders and get orders to customers faster.
- Robots take the short trips, the orders travelling a few blocks, so drivers keep the longer deliveries that pay more. Every robot also creates local jobs around it. Our Gold Coast fleet operates from a depot at Griffith University, and we’re hiring locally for operations and field support roles.
- Short car trips are among the most polluting per kilometer. Every delivery a robot replaces means one fewer car on Gold Coast streets.
Need a hand with a robot?
Every robot has a contact phone number and a QR code. Please reach out with issues on a specific robot. If a robot ever needs assistance, Serve is available to connect with you and resolve any issues. You can also submit a request through our web form.
Call Serve on our local number
+61 1800 371 071About Serve Robotics
Serve is bringing Australia’s first autonomous footpath delivery service to the Gold Coast on 29 October 2026, with a permit from the City of Gold Coast and DoorDash as our launch partner. Serve operates the largest fleet of footpath delivery robots in the United States, with more than 2,000 robots across 44 cities in 14 states and a 99.8% delivery completion rate. Serve designs both the hardware and the software behind every robot, and works closely with cities, communities and regulators wherever it operates.